Privacy Policy

Effective Date: April 14, 2026

Luna Home Comfort LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our HVAC services.

Information We Collect

We collect information that you voluntarily provide to us, including:

  • Contact Information: Name, phone number, email address, and service address when you request an estimate, contact us, or schedule HVAC services.
  • Service Information: Details about your HVAC system and the services you are requesting.
  • Communication Data: Records of correspondence when you contact us via phone, text, email, or our website.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our HVAC services
  • Respond to your inquiries and fulfill service requests
  • Send you estimates, invoices, and service-related communications
  • Schedule and coordinate service appointments
  • Notify you about changes to our services
  • Maintain business records as required by law

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We may share information with suppliers and partners who assist us in delivering our HVAC services.
  • Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your personal information
  • The right to opt out of marketing communications

To exercise these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Luna Home Comfort LLC

Phone/Text: (206) 643-9775

Email: [email protected]